Privacy Policy2018-09-16T16:07:49+00:00

1. Introduction & General Terms

Fox Optimization is committed to protecting your personal data. Our Privacy Policy is designed to protect the information we collect from you over the web or other means while providing you with our products and services. This Privacy Policy relates to our use of any personal data you provide to us via phone or text, by email, at events, in letters or correspondence and via our website at www.foxoptimization.com.

In order to provide you with the best experience, we sometimes need to collect information. This can range from when you set up an account on our website, to our complying with US and International laws, as well as the General Data Protection Regulation (“GDPR”) of the European Union, to our keeping track of your email preferences so we only send you relevant emails.

This Privacy Policy explains the following:

  • what information Fox Optimization may collect about you;
  • how Fox Optimization will use the information we collect about you;
  • when Fox Optimization may use your details to contact you;
  • whether Fox Optimization will disclose your details to anyone else;
  • your choices regarding the personal data you provide to us;
  • the use of cookies on Fox Optimization websites and how you can reject these cookies;
  • and your rights with regard to your personal data.

Fox Optimization is committed to safeguarding your personal data. Whenever you provide such data, we are legally obliged to use your data in line with all laws concerning the protection of personal data.

Fox Optimization websites may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies and are also likely to use cookies, and we, therefore, urge you to review them. They will govern the use of personal data you submit, which may also be collected by cookies when you visit these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.


2. Who are you?

Fox Optimization is in the business of helping companies solve their staff scheduling, production planning, and vehicle routing problems by providing Software as a Service (SaaS) applications and related support. We also operate multiple online websites.

Controller in the meaning of the GDPR is:

Fox Optimization, LLC.

12580 Oak Glen Drive

Reno, NV 89511

Phone: +1 775-842-0326

E-Mail: info@foxoptimization.com


3. What personal data will Fox Optimization collect about me?

When you participate in, access or sign up to any of Fox Optimization’s application software, services, activities or online content, sign up for a webinar, or create an account using Fox Optimization’s online registration system, we may receive personal data about you. This can, but is not limited to, consist of information such as your name, email address, country of origin, company as well as your registration and login data. If you do not provide those personal data to us, you cannot set up an account with Fox Optimization and cannot use our products and services.

By submitting your details, you enable us to provide you with the applications, services, activities or online content you select. The legal basis for such processing is Article 6(1)(b) GDPR since it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.

When you visit the Website, we collect the following personal data from you:

  • Your IP address
  • Date and time of visiting the Website
  • The website which referred you to our Website
  • Your browser (type and version) and browser settings
  • Your operating system

The processing of this information and personal data is necessary for the purposes of providing you the content of our Website adequately, to personalize the information provided so it is most relevant to you and to ensure network and information security and to safeguard the Website from unauthorized access, attacks and damage to computer and electronic communication systems; these are legitimate interests pursued by Fox Optimization and thus the processing is lawful pursuant to Article 6(1)(f) GDPR.

Fox Optimization also uses cookies (see section 11 below for details) when visiting the Website. Data processing by using cookies is necessary pursuant to Article 6(1)(f) GDPR for the purposes of the legitimate interests pursued by Fox Optimization to improve your experience on our Website by analyzing the use of our Website and by providing adequate information and offers to each user.

If you do not provide your personal data to us when visiting our Website the use of our Website could be restricted or impossible.


4. How will Fox Optimization use the personal data it collects about me and on what legal basis?

Fox Optimization will use your personal data for a number of purposes including the following:

  • to provide our application software and services, activities or online/email content and to deal with your requests and inquiries (processing is necessary for the performance of a contract between Fox Optimization and you or in order to take steps at your request prior to entering into a contract pursuant to Article 6(1)(b) GDPR);
  • for “service administration purposes”, which means that Fox Optimization may contact you for reasons related to the application software, service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance) (processing is necessary for the performance of a contract between Fox Optimization and you pursuant to Article 6(1)(b) GDPR);
  • to contact you about a submission, such as responding to a support request you have made (processing is necessary for the performance of a contract between Fox Optimization and you pursuant to Article 6(1)(b) GDPR);
  • to provide you with information about our application software, services, activities or online/email content (processing of personal data for such direct marketing purposes is based on Article 6(1)(f) GDPR since it is carried out for the legitimate interest of Fox Optimization of informing its customers about new software, services, activities or content). You have the right to object at any time to the processing of your personal data for direct marketing purposes. Please address your objection to Fox Optimization or our representative at the contact details stated above;
  • to analyze and improve the applications, content and services offered on and off the Website, to personalize the way Fox Optimization content is presented to you and to provide you with the most user-friendly navigation experience (processing of personal data for such purposes is a legitimate interest pursued by Fox Optimization based on Article 6(1)(f) GDPR);
  • to use IP addresses to identify the location of users, to block disruptive use, and to establish the number of visits from different countries (processing of personal data for the purposes of the legitimate interests pursued by Fox Optimization to improve your experience on our Website by offering adequate language preferences and to secure our networks and systems against attacks based on Article 6(1)(f) GDPR); and
  • Fox Optimization may also use and disclose information in aggregate (so that no individuals are identified or identifiable) for marketing and strategic development purposes (processing of personal data for marketing and strategic development purposes of the legitimate interests pursued by Fox Optimization based on Article 6(1)(f) GDPR).

Where Fox Optimization proposes using your personal data for any other use we will ensure that we notify you first and ask for your consent when necessary. You will also be given the opportunity to withhold or withdraw your consent and a right to object as stated at the end of this Privacy Policy.


5. When will Fox Optimization contact me?

Fox Optimization may contact you:

  • in relation to any application, product or service (includes activities such as training events as well as online or email content) you have signed up for in order to ensure that Fox Optimization can deliver those to you;
  • in relation to any correspondence we receive from you or any comment or complaint you make about Fox Optimization software or services;
  • in relation to any contribution you have submitted to Fox Optimization, e.g. on a Fox Optimization message board or via text or voicemail message;
  • to invite you to participate in surveys about Fox Optimization products and services (participation is always voluntary); and
  • for marketing or sales purposes, provided that you have not objected to this (see section 6 below)

6. Will I be contacted for marketing or sales purposes?

When you have set up an account with Fox Optimization, we will only use your information for marketing or sales purposes, such as to let you know about product releases, new product offerings, educational webinars, free product evaluations, satisfaction surveys, or upcoming trade-shows we will be attending, where you have not chosen to object.

You have the right to object at any time to the processing of your personal data for direct marketing purposes. Please address your objection to Fox Optimization or our representative at the contact details stated above.


7. Will Fox Optimization share my personal data with anyone else?

We will keep your information and personal data confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within Fox Optimization or within sales and support offices of subsidiaries or exclusive distributors located near you. This sharing of your personal data with sales and support offices is necessary for the performance of the contract between you and Fox Optimization regarding the use of our products and services or in order to take steps at your request prior to entering into a contract pursuant to Article 6(1)(b) GDPR. However, sometimes Fox Optimization uses third parties to process your information on our behalf.

a. Fox Optimization enters into a controller – processor contract with such third parties and requires these third parties keep the information confidential and secure, to implement appropriate technical and organizational measures and that they do not use your personal data for their own business purposes, unless you have explicitly consented to the use of your personal data in this way.

b. When we collect personal data from you in the European Union we will transfer those personal data to Fox Optimization, LLC. located in the USA


8. What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal data to Fox Optimization. Users without this consent are not allowed to provide us with personal data.


9. How long will Fox Optimization keep my personal data?

We will hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Fox Optimization unless statutory retention obligations require a longer retention of your personal data.


10. Can I find out what personal data Fox Optimization holds about me and what other rights do I have?

You have the right to access your personal data pursuant to Article 15 GDPR and to request a copy of the personal data Fox Optimization holds about you and to have any inaccuracies corrected. For any further copies requested by you, we may charge a fee of $15 based on administrative costs. We may require you to prove your identity.

In addition, you have the following rights under the GDPR:

  • Right to rectification of your personal data pursuant to Article 16 GDPR
  • Right to erasure (or “right to be forgotten”) pursuant to Article 17
  • Right to the restriction of processing pursuant to Article 18 GDPR
  • Right to data portability pursuant to Article 20 GDPR
  • Right to object to processing pursuant to Article 21 GDPR where the processing is based on Article 6(1)(e) or 6(1)(f) GDPR as explained in detail at the end of this privacy policy
  • Where the processing is based on your consent, your right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
  • Right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, 12580 Oak Glen Drive, Reno, NV 89511, USA (Email: info@foxtopimization.com).


11. Cookies Policy – Information Fox Optimization collects from you

a. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

On Fox Optimization’s Website, cookies record information about your preferences and interests on www.foxoptimization.com, allow us to set up an account for you, allow us to keep track of if you are logged in or not (to access your account), and allow us to understand how you are using the site and our applications so we can make improvements.

b. How does Fox Optimization use cookies?

Information supplied by cookies can help us to analyze the profile of our visitors and help us to provide you with a better user experience. For example, if we find that many people go to a particular webpage on our Website but then quickly leave the page and go to another page, we can investigate if we need to change the content on that first page to better meet the expectations/needs of Website visitors. Any third parties are strictly required not to use any information for their own business or other purposes (see section 7 above). Certain areas of Fox Optimization Websites may use cookies for a specific reason – for example, to identify you and allow you to access your application information.

c. Fox Optimization cookies and how to reject cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies that are set on your device, you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

It is important to note that if you change your settings and block certain cookies, this means that certain personalized features cannot then be provided and accordingly you may not be able to take full advantage of all of the websites’ features.

d. Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics also uses cookies. Usually, the information stored in cookies about your Website usage is transmitted to a Google server in the USA and saved there. Since IP anonymization is enabled on this Website, Google will shorten your IP address before transmission. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to analyze your Website usage, to compile reports about Website activities, and to provide us with further services associated with the use of the Website and of the internet. The IP address that your browser transmits within the scope of Google Analytics will not be merged with other Google data. You can configure your browser software to disable the use of cookies but we would like to point out that this may prevent you from making full use of this Website. You can also stop data (incl. your IP address) created by cookies and associated with your Website usage from being sent to Google or processed by Google by downloading and installing the browser plug-in available at the following link http://tools.google.com/dlpage/gaoptout?hl=en.


12. Trademarks

Fox Optimization, LLC., SmartFill, Staff Fox, and the Fox Optimization logo and design are registered trademarks or trademarks of Fox Optimization, LLC. All other company and product names are registered trademarks or trademarks of their respective holders, and are hereby acknowledged as such by Fox Optimization, LLC.


13. Changes to Fox Optimization’s Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal data to Fox Optimization. The date of the most recent revisions will appear on this page. If there are material changes to this Privacy Policy or in how Fox Optimization will use your personal data or where Fox Optimization intends to further process your personal data for a purpose other than that for which the personal data were collected, we will notify you prior to implementing the change. If you do not agree to these changes, please do not continue to use Fox Optimization website or submit personal data to Fox Optimization.


14. Fox Optimization Data Protection Officer

If you any questions or comments about this Privacy Policy, please contact:

Data Protection Officer
12580 Oak Glen Drive
Reno, NV 89511 USA
info@foxoptimization.com


Information about your right to object to processing pursuant to Article 21 GDPR

1. You shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(e) or Article 6(1)(f) GDPR, including profiling based on those provisions. Fox Optimization shall no longer process the personal data unless Fox Optimization demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of you or for the establishment, exercise or defense of legal claims.

2. Where personal data are processed for direct marketing purposes, you shall have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. Where you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.